Questions and answers
Common questions from institute offices.
Does registering cost anything?
EduPeak says registration is free to begin, and free during the launch window for institutes and every student they bring. For the institute licence after that, write to EduPeak (chapter 13).
I clicked my invitation but it says “This invite isn’t for this account”.
You are signed in with a different email from the one the invitation was sent to. Sign out, then sign in (or create your account) with the invited email.
My invitation link says “Invitation not found” or that it is expired.
Links are single-use and expire after 60 days, and a link stops working when a new one is made. Ask the sender for a fresh invitation. A link you have already used simply says it has been used, with a button to continue to EduPeak.
The organisation code I want is “taken”.
Codes are unique across EduPeak. Add something to make it yours — a city or an area, for example SUNRISE-PUNE.
I chose “coaching class” but we are opening a second centre.
Only a multi-location institute has “+ Add location”. Write to EduPeak and explain what you need.
A teacher says they cannot see a batch in My Batches.
A teacher’s My Batches lists the batches they teach or created. Open the batch card’s Teachers and press Assign next to their name. If they are not listed, they are not yet a member of your institute — invite them from the console.
A student did not get the email.
Ask them to check Spam. Then open the roster, press Copy again on their invitation and send the link yourself on WhatsApp or by email. If the address was wrong, use Fix email.
A student’s invitation expired.
Open the roster, press ▸ Show expired, then Re-invite on their row. They get a fresh link, valid for 60 days.
Can I invite a student who already practises on EduPeak?
Yes — invite the email they use for EduPeak. When they accept, their existing work shows on your dashboards straight away. Nothing they have done is lost.
Can the same student be in two batches?
Yes. Their work is theirs, and every batch they are in shows their full cumulative numbers.
How do I remove a student who has left?
There is no button for this today. Write to EduPeak with the student’s name and batch.
Why can’t I see which student is top of the batch?
EduPeak never ranks. It shows where each student stands against a fixed yardstick (Strong, Developing, Needs work), and the batch as spreads and averages.
Can I change the batch’s name or class later?
Not from the app today. Choose the name, class, group and location carefully when you create it.