Questions and answers
Common questions from teachers.
I cannot find my invitation email.
Look in Spam. If it is not there, ask your institute admin to send you the link on WhatsApp — they can copy it from their console.
The invitation says “This invite isn’t for this account”.
You are signed in with a different email. Sign out, then sign in or create your account with the email the invitation was sent to.
A batch I teach is not in My Batches.
My Batches lists the batches you run — ones you created or were assigned to. Ask your institute admin to assign you to it.
Can I create my own batch?
Yes — press + New batch on My Batches (chapter 4). You become its teacher automatically, and your admin can see it too.
A student did not get the email.
Ask them to check Spam. Then press Copy again on their invitation and send the link yourself on WhatsApp. If the address was wrong, use Fix email.
A student’s invitation expired.
Press ▸ Show expired on the roster, then Re-invite. They get a fresh 60-day link.
“invitation not found” appears when I press New link or Fix email.
That invitation was sent by someone else — usually your institute admin. You can still Copy again; for anything else, ask the person who sent it.
Can I invite a student who already practises on EduPeak?
Yes. Invite the email they use for EduPeak. When they join, everything they have done shows on your dashboards straight away.
A student is in two batches. Whose numbers are they?
Their own. Every batch shows a student’s full cumulative work, not just what they did “through” that batch.
How do I remove a student who has left?
There is no button for this. Tell your institute admin, who arranges it with EduPeak.
Why can’t I see who is top of the batch?
EduPeak never ranks. It shows each student against one fixed yardstick (Strong, Developing, Needs work), and the batch as spreads and averages.
Can I take a test on a student’s behalf, or reset one?
No. Everything you see is read-only; tests are always taken by the student in their own account.
I spotted a mistake in a question or its answer.
Write to EduPeak at hello@edupeak.org with the test name, the date it was taken and the question number. A screenshot of the question helps.